Job Details

Job Summary:

Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas.

Supervisory Responsibilities:

• None

• Greets and services customers in accordance with established guest service standards.
• Maintain working knowledge of casino, including but not limited to hours of operation of casino, restaurants, and other amenities and respond to guest questions regarding the same.
• Handles financial transactions including exchanging cash for slot tickets, chips, cash advances and cashing checks.
• Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards.
• Display proficiency in Front Window, Chip Bank, Employee Window and Poker Cage.
• Effectively guide and train other employees in all operational aspects of the Casino Cage.
• Balances funds and assets at the end of work shift.
• Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification.
• Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
• Verifies the guests phone number, email address, or if all information is accurate and updates the information when necessary.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/Virginia Lottery standards with every transaction.
• Informs supervisor when additional coin or currency is needed during shift.
• Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
• Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
• Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
• May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
• Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, pass information to a Supervisor for assistance.
• Reprint player cards for guests when Rush Rewards is closed.
• Clean and maintain office and public areas to ensure a safe environment.
• Work as a team with other casino departments in a respectful manner.
• Performs additional duties as requested or assigned.

• High school diploma or general education degree (GED) and six months previous player services representative, casino cashiering, banking cashiering or similar related experience.
• Must be at least 21 years of age.
• Ability to communicate with Team members and guests

• Gaming license/registration as required by the Virginia Lottery.

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to secondhand smoke and excessive noise.
• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to traverse through the Casino to arrive at assigned locations.
• Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 50 lbs.
• Ability to work flexible shifts and days of the week, including holidays.