Job Details

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment. Essential Functions: Deliver the ultimate fitness experience to every member, every time Provide the highest level of customer service to all members, guests and visitors upon arrival Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave Stand for entire shift; sustained periods of time Actively recruit and retain members Answer questions, solve problems, and refer comments and concerns appropriately Job Responsibilities: Answer phones, field questions, and route calls in keeping with Front D...Front Desk, Front Desk Associate, Associate, Instructor, Hotel, Skills