Job Details

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Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for all Primary Duties when the Store Manager is not present.

Job Description

Sally Beauty

Job Title: Assistant Manager

Primary Duties

1. Brand (30%): Supervise and support associates' daily goals and activities to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards such as merchandising, POGs, marketing, back rooms, and dress code are met. Act as the main contact for customer issues and analyze store trends to anticipate customer demands.
2. People (30%): Engage, train, and develop teams to achieve positive results. Recruit actively and identify strengths and opportunities for each associate, providing coaching or counseling as needed. Maintain positive relations and communicate regularly with the team and peers, fostering diversity and inclusion.
3. Operations (30%): Ensure all company processes are executed through training and management. Support digital strategies like Omni-channel fulfillment. Manage inventory, payroll, store opening/closing procedures, and follow through on directives and projects.
4. Safety/Loss Prevention (10%): Maintain a safe environment, enforce policies, and protect assets through inventory and cash control procedures. Ensure compliance with HAZMAT training and safety standards.

Knowledge, Skills, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred 3+ years retail sales/customer service experience
• Preferred 1+ year management experience
• Ability to lead teams, communicate effectively, and support scheduling needs
• Cosmetology license desirable but not required

Competencies

Passionate Learner, Flexible & Agile Adapter, Talent Builder, Effective Communicator, Team Builder, Customer Focused Partner, Results Driver, Strategic Thinker, Big Picture Thinker, Problem Solver & Decision Maker

Working Conditions & Physical Requirements

Involves physical activities like standing, walking, bending, lifting moderately heavy items, and working in typical retail environments that are well-lit and ventilated.