Job Details

Working location: Chesapeake, Vehicle Processing Center

***Candidates with disabilities or Rehab referrals only.***

$19.66/hr.

The Survey Worker interviews people to obtain information on topics such as public issues or consumer buying habits, contacts people at home business or by telephone following specified sampling procedures or approaches them at random on street. The Survey Worker asks questions relative to items on a form or questionnaire, records answers, assists persons in filling out forms, and may review, sort, classify and file forms according to specified procedures and criteria. This worker may participate in federal, state, or local census surveys (WDR 01420).

The Survey Worker processes Privately Owned Vehicles (POVs) from Dept. of Defense personnel
being transferred into and out of the United States according to International Auto Logistics' (IAL's) policies and procedures. Processing includes counseling/data verification-entry and assisting customers prior to and during processing.

• Provide excellent customer service/counseling in a friendly, stress-free atmosphere to customers, family members, and/or designated representatives.
• Process Service Members and/or authorized Government employee's POV according to the Global Privately Owned Vehicle Contract (GPC), IAL policies and procedures for inbound/outbound and storage vehicle shipment orders within one hour or less of the customer signing in at the Vehicle Processing Center (VPC).
• Respond/Counsel customers via phone, email, or other correspondence.
• Verify shipping orders, input data entry into LASER and maintain records as required.
• Perform all assigned duties in a timely and effective manner communicating with management
  and VPC surveyors.
• Make sure all POVs go to the correct destination VPC.
• Inform the customer of claim procedures and provide the customer with a copy of the instructions for filing claims.
• Recommend ways to downsize a POV exceeding 20 M/T. If the vehicle exceeds required size limitation, calculate the applicable excess charges, and prepare the necessary documentation for collection of oversized charges.
• Prepare alternate port costs and the necessary documentation for collection of alternate port charges.
• Ensure that the POV being shipped meets all the conditions or restrictions for the destination country as set forth in the Personal Property Consignment Instruction Guides (PPCIGs).
• Ensure that owner or authorized agent presents personal Identification and/or Power of Attorney/letter of authorization, valid POV title, or registration with lien holder authorization
  for overseas shipment, and valid overseas Permanent Change of Station (PCS) orders at time of turn-in.
• Ensure that under no circumstances that a second POV be knowingly accepted under the GPC
  from a customer for overseas shipment.
• Ensure that customer provides an accurate destination notification address for arrival notification purposes. Also, obtain the e-mail address for the customer and the name and phone number of his/her stateside point of contact.
• Ensure that customer completes Shipper/Storage Acknowledgement form and the Shipping/Storage Instruction Summary.
• Scan and attach all necessary documents and pictures to each service member's file.
• Fill out a key tag with pertinent customer information and attach all remotes and keys for all locks and ignition.
• Prepare Vehicle Inspection Form (VIF).
• Provide administrative services for POV storage for service members located outside the United States who are to begin an assignment to an area where they are not permitted to bring their
  POV or their vehicle would require extensive modification to conform to local requirements.
• Carries out all responsibilities in a courteous, professional, and helpful manner during the entire customer service transportation process.
• Responsible for fostering a positive team spirit and producing quality work.
• Responsible for appropriate conduct and/or demeanor as dictated by Didlake policy and procedures.
• Ensures complete, correct and properly ordered documentation is put in the system.
• Download all pictures from camera, make sure they are not blurry and are in correct order to be put in the system.
• Quality Control (QC) POV folders daily.
• Completes and maintains all required Didlake training.

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.

Education:

• H.S. Diploma/GED plus 2 years of relevant work experience in an administrative/customer
  service discipline.

Skills and Abilities:

• Ability to obtain and maintain a credential for facility access and/or background check as required by contract.
• Annually attain an acceptable score on the Global POV Administration exam.
• Must possess strong verbal and written communication skills including the ability to read, write and comprehend instructions, policies, procedures, correspondence, and memos.
• Must possess the ability to apply common sense and good judgment in fulfilling responsibilities.
• Must possess the ability to maintain a courteous, professional, and helpful demeanor while providing customer service to difficult customers.
• Must possess and demonstrate high initiative, adaptability, reliability, flexibility, and convey a positive team member attitude.
• Processing LASER within four months of hire date.
• Strong detail orientation and organizational skills are required.
• Working knowledge of Microsoft computer software.
• Have a valid driver's license and be insurable under Didlake's automobile policy. Requirements include but are not limited to a minimum of 3 years of licensed driving and being at least 25 years old. Must be able to drive an automatic and manual vehicle.
• Access to the work site for this position may require a valid Real ID as of May 7th, 2025.