Job Details

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
* Provide basic counseling on available products and services to meet member needs
* Assist members with opening and maintaining deposit accounts, loans, and other financial products
* Research and resolve basic account discrepancies and service requests
* Identify opportunities to cross-service products and enhance member relationships through education
* Understand and comply with all relevant federal and institutional regulations related to financial products and services
* Support team members by sharing knowledge and best practices as experience grows
* Ensure cash and other negotiable instruments are handled properly and securely
* Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
* Perform other duties as assigned
* Ability to work independently and in a team environment
* Working knowledge of savings and checking products, accounts and services
* May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
* Effective active listening skills to accurately respond to inquiries and account requests
* Effective organizational, planning and time management skills
* Effective research, analytical, and problem solving skills
* Effective skill building effective relationships through rapport, trust, diplomacy and tact
* Effective skill exercising initiative and using good judgment to make sound decisions
* Effective skill maintaining composure in a high production and changing environment
* Effective skill navigating multiple screens and PC applications and adapting to new technologies
* Effective skill performing mathematical calculations and working accurately with numbers
* Effective verbal and written communication skills
Desired Qualifications
* Experience in member/customer service preferably in a call center, retail banking or financial institution
* Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 12828 Jefferson Avenue, Newport News, Virginia 23608 | USCG Training Center Yorktown Building 46 Korean Hall, Yorktown, Virginia 23690
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
* Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ...@Infor.com.