Job Details

Overview

Remote role with emphasis on candidates on the East Coast

Say hello to opportunities. RingCentral is a $2 Billion annual revenue company with double digit ARR and a large market opportunity in UCaaS, Contact Center and AI-powered adjacencies. RingSense AI is our proprietary AI solution designed to fit the business needs of our customers and built on open platform principles.

Role

We are currently looking for a DevOps AWS Engineer. You will be responsible for building and maintaining a highly scalable and reliable infrastructure using AWS, Jenkins, GitHub, and Terraform, and monitoring. You will collaborate closely with the development and operations teams to ensure the smooth delivery and deployment of applications. This role requires strong expertise in AWS services, Jenkins for CI/CD, GitHub for source code management, and Terraform for infrastructure provisioning. The ability to architect, collaborate, and be effective is crucial. The ability to influence and mentor stakeholders while being hands-on is highly desirable.

Responsibilities

• Design, implement, and maintain highly available and scalable infrastructure on AWS.
• Architect and maintain application infrastructure.
• Collaborate with development teams to define infrastructure requirements and provide guidance on best practices.
• Improve the Change management process of the team.
• Provide status updates and effectively communicate to team members and stakeholders.
• Develop and maintain CI/CD pipelines using Jenkins for efficient application deployment and release management.
• Manage and automate infrastructure provisioning and configuration using Terraform.
• Monitor and troubleshoot system and application issues, ensuring high availability and performance.
• Implement and maintain monitoring and logging solutions to ensure the health and performance of the infrastructure.
• Perform regular system and application security audits and implement necessary measures to protect the environment.
• Collaborate with cross-functional teams to optimize and improve the software development and deployment processes.
• Stay up to date with industry trends and best practices in DevOps, SRE, and cloud technologies.

Desired Qualifications

• 5+ years of experience with AWS.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Strong experience working as a DevOps Engineer or SRE Engineer in a production environment.
• Advanced knowledge of AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.
• Expertise in building and maintaining CI/CD pipelines using Jenkins and GitHub.
• Solid understanding of source code management with GitHub, including branching, merging, and pull requests.
• Hands-on experience with infrastructure provisioning and management using Terraform and Helm.
• Basic scripting skills in languages such as Node.js.
• Experience with containerization technologies such as Docker and container orchestration platforms like EKS is a plus.
• The ability to present and implement best practices as a key requirement.
• Knowledge of networking concepts, load balancing, and security best practices in the cloud environment.
• Knowledgeable with monitoring tools like CloudWatch, Prometheus, or Loki Stack.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Advanced ability in troubleshooting.
• Deep understanding of change management and DevOps practices.
• Ability to effectively communicate with internal and external stakeholders.
• An understanding of infrastructure reliability and resilience.

What we offer

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
• Voluntary supplemental health coverage and life insurance.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation and estate planning.
• Employee referral bonus program.
• Student loan refinancing assistance.
• Employee 1:1 coaching, perks and discounts program.

RingCentral's Global Service and Support team leads the post-sale experience for our customers, ensuring their needs are met and they can use our products effectively. You will champion customer needs, share product knowledge, provide innovative solutions, and build relationships that demonstrate how we power human connection.

RingCentral's work culture is a backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local Best Places to Work awards in major locations. We are committed to hiring and retaining great people because you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its MVP platform. RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require accommodations, please visit the link to learn more about how we can assist you.

If you are hired in New York, Maryland, Connecticut, Rhode Island, the compensation range for this position is between $115,000 and $140,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include health and wellness, 401k, ESPP, vacation, parental leave, and more. Salary may vary depending on location, skills, and experience.

This role has an application deadline of November 30th. Please apply prior to the deadline to be considered for the role.