Job Details

Position Overview:
The Customer Service Consultant plays a vital role in delivering exceptional customer experiences. This team member is skilled in anticipating customer needs, providing solutions, and suggesting alternatives while being knowledgeable in various areas, including print, signs & graphics, and shipping. Responsibilities include managing orders, coordinating store activities, offering pricing and product information, and recommending suitable FedEx Office products and services.

Key Responsibilities:

• Collaborate with supervisors and assist team members in store functions.
• Contribute to the training of fellow team members.
• Utilize consultative skills to meet individualized customer needs.
• Provide expertise in printing, signs, graphics, and shipping to recommend suitable products and services.
• Ensure outstanding service by resolving customer issues quickly and effectively.
• Process complex customer orders with accurate pricing.
• Assemble and prepare shipments by weighing, wrapping, and labeling packages.
• Set up and operate various printing and binding equipment.
• Maintain a clean and orderly retail environment.
• Handle customer data and documents with confidentiality and care.
• Manage financial transactions using Point of Sale (POS) systems.
• Keep all store equipment stocked and in optimal condition.
• Stay informed about merchandising materials and ensure proper product display.
• Actively prevent errors and waste to uphold efficiency.
• Complete financial paperwork and assist with reports as needed.
• Follow procedural guidelines and adhere to company policies.

Qualifications:

• High school diploma or equivalent.
• A minimum of 6 months of relevant experience.
• Strong verbal and written communication skills.

Essential Functions:

• Ability to stand for extended periods.
• Capable of lifting up to 55 pounds.
• Proficient in bending and twisting as needed.
• Effectively communicate with customers and team members.
• Successfully manage multiple tasks in a fast-paced environment.
• Maintain concentration and attention to detail.
• Work with minimal supervision.
• Adhere to scheduled hours to support store operations.

Preferred Qualifications:

We are committed to fostering a quality-driven culture that prioritizes customer satisfaction and operational excellence. Join us in working towards continuous improvement and optimizing profitability.

FedEx Office is an Equal Opportunity Employer, including Vets/Disability. We provide reasonable accommodations for individuals with disabilities during the application and hiring process. All qualified applicants, including those with criminal histories, will be considered in line with applicable laws.