Job Details

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Summary

We are seeking a Product Marketing Manager (PMM) for AI to play a critical role in how Genesys brings its AI-powered platform innovation to market. This is a career-defining opportunity to sit at the intersection of product, go-to-market, and customer engagement, helping to shape the way organizations adopt and gain value from the next generation of AI.

As PMM for AI, you'll be at the center of a fast-moving, strategic space, working closely with senior leaders across product, sales, marketing, and customer success. You'll have the chance to:

• Influence how Genesys positions and delivers its most important innovations.
• Lead the go-to-market motion for AI capabilities that are changing how companies operate.
• Build the stories, strategies, and enablement that drive adoption and measurable business growth.

This role offers a unique blend of strategy and execution: you'll translate complex AI advancements into simple, powerful messages while ensuring the field is enabled to win in the market. You'll gain exposure to high-level strategy while also producing the hands-on content and programs that make AI real for customers, partners, and analysts.

Key Responsibilities

• Go-to-Market Leadership - Build and execute go-to-market strategies for Genesys AI innovations, from defining target audiences to ensuring sustained adoption post-launch.
• Messaging & Positioning - Create clear, differentiated narratives that explain the business value of Genesys AI in ways that resonate with buyers and users.
• Market Insights - Conduct research and competitive analysis to inform strategy and strengthen Genesys' positioning.
• Sales Enablement - Deliver content, tools, and training that give sales and partners the confidence to sell AI capabilities effectively.
• Customer & Analyst Engagement - Support customer references, advisory councils, and analyst briefings with compelling stories and proof points.
• Storytelling & Evangelism - Deliver impactful presentations and thought leadership at industry events, customer forums, and analyst briefings to showcase Genesys' AI leadership.
• Cross-Functional Collaboration - Work across product, marketing, and sales to align priorities and deliver consistent market execution.
• Performance Measurement - Track, report, and optimize against key success metrics tied to adoption and revenue outcomes.

Minimum Requirements

• 8+ years of enterprise SaaS product marketing or related experience, ideally in AI, enterprise software, cloud platforms, or customer experience solutions.
• Bachelor's degree or equivalent professional experience.
• Proven ability to translate technical innovation into clear, business-focused value stories.
• Strong foundation in messaging, positioning, GTM planning, segmentation, content development, and enablement.
• Experience influencing and collaborating across senior stakeholders in product, sales, and marketing.
• Demonstrated experience evangelizing products externally through customer presentations, analyst briefings, or speaking at industry events.
• Excellent written and verbal communication, including executive-level storytelling.
• Strategic thinker with the ability to simplify complexity.
• Independent, accountable, and effective in high-paced environments.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$107,900.00 - $200,500.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at ...@genesys.com.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

EEO Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.