Job Details

Overview
Marine Systems, Inc is hiring a Customer Service Representative - Chesapeake, VA 23320
Responsibilities
* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by
* Ascertains and verifies credit rating of customer and applies to quotation or
* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
* Computes price, discount, and shipping charges as
* Initiates purchase
* Informs purchasing of the need to satisfy orders that are on back order and/or that require special
* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Follows up on orders to ensure delivery by specified dates.
* Recommends type of packing or labeling needed on
* Resolves customer complaints within limits of
* Enters ordered parts on sales orders and prints pick tickets for such
* Pulls parts from the shelves using created pick tickets as per sales orders, where applicable
* May perform warehouse duties, where applicable
* Required to be on call for afterhours parts and service
* Other duties as assigned
Qualifications
* Sales knowledge
* Knowledge of Microsoft Office and Oracle
* Excellent interpersonal and communication skills
* Requires a high school diploma or equivalent and 0 - 3 years of experience in the field or related area