Job Details

Job Summary:

Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Duties/Responsibilities:

• Provides exceptional customer service to guests at all times.


• Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.


• Prevents underage gambling via access to the casino floor by following identification verification procedures.


• Interviews guests and employees when security incidents occur.


• Contacts shift manager and/or supervisor when security situations require intervention beyond scope of authority.


• Obtains assistance for accident victims.


• Assists management in emergency situations.


• Writes detailed security reports.


• Answers security calls and dispatches officers to assist per departmental standards and protocols.


• Responds to emergencies in accordance with established procedures.


• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.


• High school diploma or equivalent.


• Six months security experience preferred.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).


• Virginia Unarmed Security License

Knowledge, Skills, and Abilities:

• Must be able to form and build long?standing relations with established and new guests/players.


• Excellent oral and written communication skills.


• Ability to communicate with team members and guests.


• Available to work flexible shifts, weekends and holidays.


• Ability to obtain and maintain all necessary licensing.


• Able to work with others while maintaining a positive and professional demeanor.

Physical Requirements:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.


• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.


• Frequently required to stoop, and kneel.


• Must occasionally move and lift up to 25 pounds.

Equal Opportunity Employer
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