Job Details

Description

Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information
***Customer Care Payments Representative***

Information below is specific to the Payments Work Center.

HRSD seeks energetic, flexible, and team-focused Customer Care Representatives for the Payments Work Center who work 100% in-office, Monday through Friday, during an eight-hour workday between 7:00 AM and 5:00 PM, excluding holidays. Under limited guidance, the Customer Care Payments Representative performs cashiering duties, processes in-person payments using cash, checks, and credit cards, reconciles customer accounts against cash, revenue, and the General Ledger, analyzes and researches utility payments to ensure accuracy, resolves payment errors, and provides backup support to the mail center as needed.
Brief Description Under broad guidance, the Customer Care Representative is responsible for supporting the Contact Center by handling daily continuous phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer inquiries. Customer Care Representatives handle 15,000-18,000 customer interactions monthly to deliver information to ~500,000 HRSD customers. Detailed Description Click to review the complete job description.
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Job Requirements
Education

Required

• High school diploma or GED equivalent

Experience

Required

• 2-3 years general office operations

• 2-3 years customer service

Desired

• 2 years in contact center, utility billing, accounts receivable or comparable work environment

Licenses and Certifications Requirements

• n/a

Additional Details
HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.

HRSD is a Drug Free Workplace.
How To Apply
External applicants should apply online using the iRecruitment site.

HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.

Minimum Salary 44045 Maximum Salary Currency USD External End Date 01-Feb-2026