Job Details

Administrative Assistant I

Salary: $49,152.78 - $56,403.94 Annually

Location: Norfolk, VA

Job Type: Permanent Full-time

Job Number: 13790

Department: City Planning

Division: Planning

Opening Date: 01/22/2026

Closing Date: 2/3/2026 11:59 PM Eastern

Job Description

The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play.

The City of Norfolk's Department of City Planning is seeking a highly motivated individual to become our newest team member. The incumbent will provide excellent customer service to our customers, the willingness to support our staff, and must be a team player. Our Administrative Assistant I position involves the performance of a diverse range of business applications, record keeping, resources management, operational support, and customer service.

Essential Functions

Essential functions include but are not limited to:

• Managing the following: Front desk by answering multiple telephone lines and providing customer service, large mail outs and certified mail, maintenance requests, inventory and ordering of office supplies, records management, processing parking validations, and scheduling conference room usage.
• Perform clerical duties such as filing and spreadsheet maintenance.
• Perform financial duties by approving invoice payments, processing incoming payments received for applications in Clariti system on Salesforce Platform, generating deposit cash receipts.
• Other duties as assigned

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

One year of general office work experience.

Preferred:

An associate degree in business or related field.

Business administration experience in a government environment.

Strong organization and communication skills with the ability to work independently with little supervision, and the ability to meet deadlines while handling multiple assignments.

The ability to communicate clearly and effectively with City of Norfolk team members and external stakeholders.

The ability to deal tactfully and courteously with others and provide instruction and guidance.

Strong mathematical skills with proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word processing software

Additional Information & Requirements

Work Schedule: M-F, 8:00 am - 4:30 pm, 40 hours per week hour lunch

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement: If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.

Non-City Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.