Job Details
PBX Operator (Guest Services Phone Operator)
2026-01-26 Hilton Hotels Virginia Beach,VA
Description:
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:
As a PBX Operator at Ocean Beach Club, you will be responsible for driving company success through performing the following activities to the highest standards:
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Description
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has beenabout making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!
What will I be doing?
As a PBX Operator at Ocean Beach Club, you will be responsible for driving company success through performing the following activities to the highest standards:
- Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
- Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed
- Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
- Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
- Balance multiple responsibilities and prioritize duties based on importance with ease
- Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
- Maintains any pertinent departmental log sheets, checklists and/or reports
- Assist with other departments as needed and carries out other reasonable requests by management
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:
- Related work experience
- Proficiency reading, writing and speaking in English
- Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- A professional attitude that prevails when handling upset guests and difficult situations
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match.
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
As a PBX Operator at Ocean Beach Club, you will be responsible for driving company success through performing the following activities to the highest standards:
- Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
- Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed
- Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
- Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
- Balance multiple responsibilities and prioritize duties based on importance with ease
- Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
- Maintains any pertinent departmental log sheets, checklists and/or reports
- Assist with other departments as needed and carries out other reasonable requests by management
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted hotel rates
- 401(k) program with company match.
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Related work experience
- Proficiency reading, writing and speaking in English
- Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- A professional attitude that prevails when handling upset guests and difficult situations
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.