Job Details

divh2Housekeeper Position/h2pKOA, INC. DEI STATEMENT At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:/pulliintentionally create a sense of community and belonging for our guests, employees and franchise partners/lilicontinually educate ourselves and advance our understanding about DEI/lilisustain a culture that promotes diversity of thought and experiences/liliensure everyone has the ability to experience the outdoors and that our facilities are accessible to all/lilidrive change in our company and industry through action and implementation/li/ulpKampgrounds of America, Inc. (KOA) is the worlds largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is connecting people to the outdoors and each other, and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative./ppREPORTS TO: Housekeeping Supervisor and/or Assistant General Manager, General Manager/ppPOSITION SUMMARY: The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They are to clean all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential. Housekeepers work as part of a diverse team to meet and exceed brand standards./ppSPECIFIC DUTIES:/pulliClean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards./liliRefresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use./liliTake a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary./liliComplete maintenance requests in a timely manner and in order of priority./liliTake ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership./liliFill out appropriate forms and turn in any items left by guest to the housekeeping supervisor./liliEnsure adherence to quality standards and health and safety regulations./liliRemove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases./liliWash, dry and fold laundry as required./liliPick up debris from floors and empty trash in wastebaskets./liliClean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly./liliSanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment./liliSign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property./liliConserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms./liliReport room condition and status to housekeeping supervisor and guest services./liliRetrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures./liliMaintain cleanliness of all areas of campground./li/ulpEXPECTED RESULTS:/pulliClean, tidy, and well maintained private and common areas, restrooms, and accommodations./liliMeet propertys target for OSHA and Safety requirements./liliPromote teamwork and quality service through daily communication and coordination with other departments./liliTimely reporting of guest concerns and maintenance issues with follow-up and corrective action in areas under the team members capabilities./liliPrecise control and adherence to KOA policies of all housekeeping, cleaning, and safety programs/li/ulpJOB QUALIFICATIONS:/pulliDesire to work in housekeeping or related field./liliBasic understanding of English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures./liliComfortable in a fast-paced and high-pressure environment./liliMotivated, goal oriented and results driven./liliAbility to maintain confidentiality./liliAble to work nights, weekends, and holidays./liliValid drivers license./li/ulpPHYSICAL REQUIREMENTS:/pulliAbility to stand for long periods of time./liliMust be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly./liliAbility to bend, stoop, kneel, crouch, climb and move safely over uneven terrain./liliAble to work inside and outdoors and in various climates./liliAble to travel by automobile./li/ulpKampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status./p/div