Job Details

Manufacturing Department Support Specialist

We are looking for a highly organized and detail-oriented individual to join the team. The position requires close collaboration with inter-company departments. Plays a vital role in supporting the daily operations of our manufacturing department, serving colleges, universities, and higher education institutions with high-quality printed certificates, diplomas, and diploma covers.

Duties

• Update, maintain, and manage client relationship management system (CRM).
• Generating internal sales schedule based on individual client contract needs.
• Anticipate and manages the client's diploma cover orders and shipments through effective and professional communication with clients.
• Assist in researching and addressing departmental related client questions or concerns directly with the Client Relations, Accounting and Sales teams.
• Production pre-flight ensuring that all production specs are provided to the appropriate departments in line with client expectations.
• Ongoing inventory and organization, including the maintenance of client-provided cover inventory and Paradigm-produced cover inventory.
• Assist in on-going inspection of job quality from conception to production of final product.
• Generate individual sales order required for client shipments.
• Responsible for coordination, scheduling and tracking of all department related shipments.
• Strong communication skills, both verbally and written, in a professionally and grammatically-correct manner where needed or when required with clients, service providers, and fellow employees.
• Assist with all other tasks and duties (both in and across departments) as assigned or requested.

Requirements

• Minimum of High School Diploma or G.E.D. equivalent.
• Associate degree or bachelor's degree preferred.
• Experience in Microsoft Dynamics 365 CRM (Client Record Management) preferred.
• High level of proficiency in Microsoft Excel.
• Physically able to push/pull/lift/carry supplies and various works in progress of at least 15-20 pounds
• Physically able to bend/kneel/walk/stand, in tandem with cart, stepstools or rolling ladders, to access supplies and various works in progress or other materials as needed in storage rooms or production areas

General Expectations

• Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting.
• Ability to quickly learn and appropriately utilize internal applications and knowledge bases as needed for timely completion of daily tasks
• Ability to communicate, both verbally or written, in a professional and grammatically-correct manner where needed or when required with clients, service providers, and/or fellow employees;
• Ability to read, process and follow written directions and procedures
• Ability to begin, continue, or find work without needing to be told or encouraged to do so
• Ability to maintain focus and concentration for long periods of time on computer- (seated) or machine-related (standing) tasks
• Ability to maintain routine and predictability in dynamic and open-office environment
• Ability to prioritize, accomplish goals within set time-frames, and maintain required metrics as per job specifications
• Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed
• Ability to self-manage and multi-task while making fact-based or historically-valid and justifiable decisions
• Ability to assist, support, or work in close and harmonious relationship with all inter- and intra-departmental personnel as needed or requested
• Good vision, with or without corrective lenses, in order to sustain adequate visual focus over a period of time
• Ability to consistently comply with established procedures, rules, and regulations
• Ability to maintain a safe, clean, and organized work area as per company and/or OSHA Standards

Compensation and Benefits

• Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime as needed.
• Competitive hourly wage with opportunities for advancement.
• Medical, dental and vision insurance based upon length of service qualifications.
• Retirement plan with company matching based upon length of service qualifications.
• Paid sick- and annual-leave based upon length of service qualifications.
• Partial paid holidays based upon length of service qualifications.

Additional Information and Signature

For over 32 years, Paradigm, Inc. has proven to be a unique, successful and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire and required skills to join our team.

Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate's suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process.