Harris Teeter - - Responsibilities: Supervise up to 120 associates in the Customer Service Department and accounting office; Assist Department Manager with direction, coordination, and evaluation of these departments; Perform floor monitor duties, interview and train associates; plan, assign, and direct work; assist in appraising performance; reward and discipline associates; address complaints and resolve problems; Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed; Provide immediate coaching/feedback to associates who are not in compliance with expectations