Job Details

Job Posting: Surgical
Practice Patient Access / Front Desk Coordinator
Location: Norfolk, VA
Schedule: FullTime | OnSite

About the Department
Highvolume, multispecialtysurgical practice supporting 14 surgeons and 3 Advanced Practice Providers (APPs) across five surgical divisions. The practice delivers comprehensive inpatient and outpatient surgical care and manages an average weekly patient volume of 190-210 visits, requiring efficient, accurate, and patientcentered frontend operations.
Surgical Divisions Supported

* Acute Care Surgery: Emergency generalsurgery with 24/7 trauma and critical care coverage
* General Surgery: Abdominal, gastrointestinal, endocrine, and hepatobiliary specialties
* Plastic & Cosmetic Surgery: Reconstructive and cosmetic procedures, including services through the EVMS Aesthetic Center and Breast Center
* Surgical Oncology: Comprehensive, boardcertified cancer surgery
* Vascular Surgery: Advanced and minimally invasive vascular disease treatments
Position Summary
The Surgical Practice Patient
Access / Front Desk Coordinator serves as the first point of contact for
patients and plays a vital role in ensuring a seamless experience from arrival
to checkout. This position supports highvolume frontend operations, including
registration, scheduling, insurance verification, and patient communication.
All workflows are completed within EPIC, the practice's single electronic
health record system.

Key Responsibilities
Patient Access & Front
Desk Operations

* Check patients in and out for clinic visits
* Collect, verify, and scan insurance cards and photo identification
* Update and maintain accurate patient demographics in EPIC
* Verify insurance eligibility and coverage prior to appointments
* Obtain and confirm preauthorizations as required
* Collect copays, outstanding balances, and other pointofservice payments
* Manage highvolume incoming phone calls in a fastpaced, multiline environment
Scheduling & Appointment
Management

* Prepare and maintain daily provider schedules
* Schedule followup visits, postoperative appointments, and inoffice procedures
* Make reminder and confirmation calls to patients
* Coordinate referrals and ensure all required documentation is complete
* Maintain accurate and timely appointment records within EPIC
Administrative & EPIC
Support

* Ensure all patient paperwork and documentation is complete and scanned into EPIC
* Send internal task messages to providers and clinical staff
* Collaborate with clinical teams to support efficient clinic flow
* Maintain compliance and accuracy in all patient access processes
Systems & Technology

* EPIC is the sole system used for registration, insurance verification, scheduling, documentation, and communication
* All frontdesk and patientaccess workflows are completed within EPIC

*Skills*
medical reception, emr, schedule appointments, Referrals, Patient registration, Health care, Front desk
*Top Skills Details*
medical reception,emr,schedule appointments,Referrals
*Additional Skills & Qualifications*
Previous experience as a Sentara employee (strongly preferred) since they work in Sentara's
Prior EPIC experience
Experience working inoffice (not remote)
Proven ability to work effectively in a fastpaced, highvolume clinical environment
Strong customer service, communication, and multitasking skills
Attention to detail and commitment to patient confidentiality
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract to Hire position based out of Norfolk, VA.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Norfolk,VA.
*Application Deadline*This position is anticipated to close on Mar 27, 2026.
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.