Job Details

Carmax - - Responsibilities: Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction; Create repair orders, and route work to technicians or mechanical associates; Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims; Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding; Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate