Job Details

Front Desk Agent: starting at $16.00 per hour!

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!

The Residence Inn by Marriott is seeking a warm and friendly service-oriented, part-time Front Desk Agent.

The FrontDesk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

In exchange for your talent, as a part time associate you will be eligible for benefits that include:

• A chance to learn something new every day in a fun, friendly work environment!
• Paid Time Off and PTO Sell Back Program
• Employee Referral
• Company Matched 401K eligibility after 500 hours worked
• Associate Travel Discounts per Brand Guidelines
• Free Parking
• And much more !

What You Will Bring To The Role:

The Front Desk is responsible for carrying out the communications throughout the entire hotel. Answering phone calls, attending to guest needs, and ensuring a quick and easy check in process.

Some of Your Responsibilities Would Be:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Desirable Characteristics:

- Previous guest service experience preferred, but not required.

• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Part-time with flexible scheduling