Job Details

Title: Operations Reporting & Workflow Coordinator Analyst Location: Work from Home – candidates local to Irving, TX for occasional onsite work preferred Note: This is a W2 contract role; C2C & 3 rd Party Candidates will NOT be considered The Operations Reporting & Workflow Coordinator Analystis responsible for driving operational efficiency through data analysis, ticket management, and stakeholder collaboration. They are responsible for driving operational efficiency through data analysis, ticket management, and stakeholder collaboration. This role will review weekly reports to identify actionable insights, manage operational tickets from creation through resolution, and maintain a comprehensive log of ticket activity. Strong communication and organizational skills are essential for partnering effectively across teams and ensuring timely execution of operational improvements. Additionally, the Operations Reporting & Workflow Coordinator Analyst will; · Review weekly operational and performance reports for accuracy and relevance · Analyze data to identify trends, gaps, and opportunities for improvement · Recommend and support implementation of process changes based on insights · Present findings clearly and concisely to stakeholders · Create operational tickets based on identified issues or stakeholder requests · Track tickets from initiation through resolution, ensuring timely updates and follow-through · Coordinate with internal teams to resolve issues and close tickets efficiently · Maintain a running log of all tickets, including creation date, current status, progression notes, and final outcomes · Ensure logs are updated regularly and accessible for reporting and audit purposes · Provide summaries or dashboards of ticket activity to leadership, as needed · Partner with cross-functional teams to ensure alignment on priorities and execution · Communicate clearly and professionally with stakeholders at all levels · Organize and facilitate discussions to resolve issues and drive improvements Position Qualifications: · Strong technical experience with reporting tools (e.g., Excel, Power BI, Tableau) and a familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk) · Strong analytical and problem-solving skills · Excellent written and verbal communication skills · Highly organized with attention to detail and follow-through · Ability to manage multiple priorities and work independently · A background in clinical operations or healthcare preferred · A minimum of a High School Diploma or GED required; Bachelor's Degree in a relevant field preferred .