Job Details

TN, USA | Hourly | 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time

| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Remote Customer Service Representative (Full-Time)Disabled VeteranSolutions (DVS)

A Role Where Professionalism Meets Purpose

Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment.

Start Date: May 18, 2026Initial training will take place during your first two weeks.

What You'll Be Doing

In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs.

Your day-to-day will include:

• Answering inbound calls and delivering a professional, customer-focused experience

• Assisting with basic technical troubleshooting and submitting support tickets when needed

• Scheduling appointments at designated service locations

• Accurately documenting all interactions, including questions, concerns, and outcomes

• Following up with customers to ensure issues are resolved

• Managing multiple tasks while maintaining attention to detail and consistency

This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart.

What We're Looking For

We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment.

• High school diploma or GED required; additional education is a plus

• Customer service experience, especially in call-driven or high-volume environments

• Strong communication skills with the ability to build rapport quickly

• Comfort with basic technical troubleshooting and system navigation

• Ability to work independently while staying aligned with team expectations

• Willingness to complete an extensive credentialing and background check process

Nice to Have:

• Bilingual (English/Spanish) skills

What You'll Need to Work From Home

• Reliable high-speed internet

• A quiet, distraction-free workspace

• Confidence navigating computer systems and multitasking

• DVS will provide your computer and monitor; you'll provide a USB-wired headset

Schedule & Training

• Training: 9:00 AM - 4:30 PM EST (first two weeks)

• Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST

• Saturday: 8:00 AM - 12:00 PM EST

This is a full-time position that requires consistent attendance and reliability.

Why DVS

Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services.

We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported.

If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply.

A pre-employment drug screening and criminal background check are required prior to employment.