Job Details

Assist bankers and members with debit card activation, PIN setup, and account access Handle inquiries regarding transactions, declined purchases, and account balances Investigate and resolve disputes and unauthorized transactions Monitor and respond to potential fraud alerts and suspicious activity Process requests for card replacements, reissues, or cancellations Educate customers on card usage, security practices, and digital banking tools Document all interactions accurately in internal systems Collaborate with fraud prevention and compliance teams when necessary Monitor ATM network performance to ensure uptime, availability, and functionality Diagnose and resolve ATM hardware, software, and connectivity issues Coordinate with third-party vendors for repairs, upgrades, and installations Manage ATM cash levels, balancing, and replenishment schedules Perform routine maintenance, updates, and system testing Maintain transaction reporting, service records, and incident reports Support A...Specialist, Skills, Business Services