Job Details

Houseperson

The Houseperson is responsible for:

• Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors ensuring hotel's standards of cleanliness.
• Provide linen supplies for room attendants and stock floor closets.
• Maintain back of house areas and flooring based on hotel's standard of cleanliness.
• Deliver and retrieve items requested by guests.

The Houseperson's primary responsibilities will include:

• Coordinate with Housekeeper Supervisor on work priorities and provide assistance when needed.
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room.
• Respond to guest and management requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Make up cribs and rollaway beds according to specified standard.
• Maintain back of house flooring needs.
• Keep supplies and areas maintained and organized according to the following:
• Restock supplies and needed items in designated closets and storage areas.
• Stock room attendant carts with linen and supplies.
• Clear linen chute and maintain flow.
• Clean and return glassware.
• Maintain designated floors according to hotel's standards of cleanliness to include:
• General removal of trash and debris from floors.
• Maintain vending areas (sweep, mop, wipe ice machines and doors).
• Maintain service landings and closets.
• Remove debris from elevator and tracks maintaining cleanliness and appearance.
• Dust and clean all furniture in designated areas and floors.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents and lamps in designated areas.
• Remove dirt, smudges and grease from doors and doorframes.

Required Skills and Ability

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort in transporting linen and supplies to guest room floors from housekeeping and using floor cleaning equipment.

Required Education and Experience

• Education No formal schooling needed.
• Experience Prior housekeeping experience desirable.