Job Details

Remote Customer Service RepresentativeLocation: Remote (Virginia Residents Preferred)Company: Power Finance TexasEmployment Type: Full-TimePosition SummaryThe Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.Key ResponsibilitiesProvide timely and professional support to customers via phone, email, and digital communication channelsAssist with loan applications, account inquiries, payment processing, and general service requestsCommunicate loan terms, repayment options, and company policies clearly and accuratelyResolve customer concerns efficiently, escalating complex matters as appropriateMaintain detailed and accurate records of all customer interactions within internal systemsAdhere to all company policies, procedures, and applicable regulatory requirementsContribute to customer retention and satisfaction by delivering consistent, high-quality serviceRequired QualificationsHigh school diploma or equivalent requiredMinimum of 1–2 years of customer service experience, preferably in a financial services or call center environmentStrong verbal and written communication skillsDemonstrated ability to manage multiple priorities in a remote, structured work environmentProficiency with computer systems, including CRM platforms and Microsoft Office applicationsHigh level of professionalism, integrity, and attention to detailPreferred QualificationsExperience in consumer lending, banking, or financial servicesBilingual proficiency (English/Spanish)Familiarity with customer support technologies and ticketing systemsCompensation & BenefitsBase Compensation: $20.00 – $25.00 per hour, commensurate with experiencePerformance Incentives: Monthly bonus opportunities based on productivity and quality metricsBenefits Package Includes:Comprehensive medical, dental, and vision coveragePaid time off, including vacation, sick leave, and company holidaysRemote work flexibility within a structured environmentPaid training and ongoing professional developmentOpportunities for internal advancementWork EnvironmentThis position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.#J-18808-Ljbffr