Job Details

DescriptionChoisys Technology is seeking a Help Desk professional with the following skills to support a DoD customer in Fort Eustis, VA.This is a 100% remote position, but please be aware that the company reserves the right to return to an on-site environment at any time. You must be able to go on-site for your initial ramp‑up and for picking up/dropping off your equipment.Positive customer service attitude and working knowledge of computer systems are two essential qualities required for the Help Desk position at the Army Training Support Center‑Learning Management System (LMS) Support.Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolutions for complex issues.Act as liaison between Help Desk and System Engineers; answer Help Desk calls; respond to ATHD‑AESMP tickets.Processing Training Request; perform monthly and ADHOC report formatting.Requirements2 years Help Desk experience or similar customer service area.Help Desk Institute (HDI) Customer Service Representative (preferred).Windows 11 experience.Experience with MS Office products (specifically Word, Excel, and PowerPoint).Ability to obtain COMPTIA Security+ CE certification within 6 months of start date.Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation.Service Contract Act (SCA) Role CompensationBase Salary Range: $50,000 – $54,000 per year (depending on experience).Additional SCA Benefit: In addition to your base salary, this position includes a mandatory Health & Welfare (H&W) fringe benefit of $5.09 per hour (approximately $10,587 annually).Flexibility: The H&W benefit is used to provide comprehensive medical, dental, and vision insurance. If you already have coverage (e.g., through a spouse or the VA), the remaining balance is paid directly to you as cash‑in‑lieu or deposited into your 401(k) retirement account.Benefits11 Paid Federal Holidays annually.Paid Vacation: Accrued based on years of service.Paid Sick Leave: 56 hours per year per Executive Order 13706.Choisys Technology, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The candidate must have the ability to sit for long periods of time, ability to discern colors, ability to read and monitor a computer screen for an extended period.Choisys is an E‑Verify employer.E‑Verify Participation Poster: Click HereFor more information visit the USCIS' website: