Job Details

Welcome Center Specialist/ Real Estate CoordinatorPrimary FunctionThe primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting-started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer's needs and conduct regular follow-up with customers to ensure agent satisfaction. The ideal candidate will be based in the Eastern or Central Time Zone.Major Duties and ResponsibilitiesWelcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation processConduct preliminary real estate needs assessmentSell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnectObtain consent to refer customer to Anywhere Real Estate affiliated companiesEnsure product referral placement is in compliance with client policyManage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agentServe as a resource for the Cartus consultant and customer for agent/brokerage issuesCritical DimensionsExcellent verbal and written communication skillsStrong computer proficiencyAbility to navigate multiple systems with easeMulti-taskingInstant rapport building skillsInterpersonal/influencing skillsAbility to overcome objectionsAbility to prioritize workloadAttention to detailStrong data integrityStrong planning and organizing skillsMust be internally motivated and a self-starterTeamworkQualificationsMinimum 3 years customer service experience (retail, financial services, or call center)High school diploma required; some college preferredReal estate knowledge preferred (home purchase, sale, or mortgage)Strong interpersonal, verbal, and written communication skillsDigital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.Strong attention to detailPlanning and organization skills; ability to multi-task in a fast-paced environmentAbility to relate to a customer in a professional and courteous mannerRegular and consistent attendance/punctualityEmbraces diversity and inclusionBenefitsMedical, Dental, Vision, Short-term and Long-term disability benefits, AD&D401(k) savings plan with company matchPaid Time Off to include Holidays, Vacation Time, and Sick TimePaid Family & Paternity LeaveLife InsuranceBusiness Travel Accident InsuranceAll employees receive access to LinkedIn LearningEmployee Referral ProgramAdoption Assistance ProgramEmployee Assistance ProgramHealth and Wellness Program and IncentivesEmployee DiscountsEmployee Resource GroupsEEO StatementEEO Statement: EOE including disability/veteran#J-18808-Ljbffr