Job Details

Director of Operations | Men's Wellness | Virginia-Based (Relocation Considered)

We're working with a high-growth men's wellness company operating three clinics across Virginia, and they're hiring a Director of Operations at a critical inflection point. This is not a maintenance role. This is about building the engine. You'll partner directly with the COO and CEO to professionalize operations across clinics, a metrics-driven contact center, and a rapidly expanding telehealth business. The focus is simple: scale what works, fix what doesn't, and build a system that drives measurable performance.

What you'll own:

• End-to-end operations across clinic locations, contact center, and telehealth

• Performance of key funnel metrics including speed-to-lead, show rates, and conversion

• Contact center strategy, playbooks, and SLA execution

• Telehealth operations, scheduling, and expansion into new markets

• KPI dashboards, reporting cadence, and operational rigor

• Hiring, developing, and leading location and operational teams

What they're looking for:

• 5 to 10+ years in operational leadership within wellness, med spa, or cash-pay healthcare

• Experience running multi-location service businesses

• Strong background in contact center or inside sales environments

• Proven ownership of funnel metrics and performance systems

• Hands-on operator who can build process, not just talk strategy

The business:

• 3 clinic locations across Virginia

• 35-person team with both clinical and sales/marketing functions

• Telehealth expansion underway with multi-state growth plans

• Modernizing tech stack including CRM and automation investments

Compensation:

• $150K to $250K total comp (base + bonus)

• Equity potential for the right candidate

• If you've scaled operations in a performance-driven, multi-location environment and want a seat at the table for a business on an exit track, this is worth a conversation.