Job Details

We are seeking qualified candidates for our Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing.This position is 100% remote for any location in the United States. Mountain, Central or Pacific Time Zone is preferred.Key ResponsibilitiesMaintain a caseload of 375-600 filesAbility to manage multiple clients and diverse program details within a caseloadConvert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycleEducate new customers on program benefits and program reward eligibilityManage escalations with professionalism and poiseIdentify real estate needs for each customer and tailor the best solution to meet their needsAct as an advocate to support the customer throughout their real estate transactionFunction as a liaison between the customer and real estate agent to ensure excellent serviceAppropriately handle high volume of calls, emails, and texts per dayEnsure proactive follow-up with customers at key touchpoints in their journeyAdhere to specific call flow process according to policy-varies from client to clientAchieve key metrics for customer enrollment, referral placement, sale closings, and program satisfactionProvide & facilitate cross-selling of mortgage and ancillary services as neededRequisite Skills2-3 years customer service; (retail, financial services, or call center)High school diploma required; some college preferredBilingual English-Spanish speakers preferredReal estate knowledge preferred (home purchase, sale, or mortgage)Strong interpersonal, verbal, and written communication skillsDigital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.Strong attention to detailPlanning and organization skills; ability to multi-task in a fast-paced environmentAbility to relate to a customer in a professional and courteous mannerRegular and consistent attendance/punctualityEmbraces diversity and inclusionEEO Statement: EOE including disability/veteran#J-18808-Ljbffr