Job Details

Gate Captain/ Ticket Scanner

Norfolk Tides

Norfolk, VA

Seasonal/Hourly

Summary:

The Norfolk Tides are seeking Gate Captains and Ticket Scanners to support the operation of Harbor Park on game days through exceptional customer service and a commitment to creating a welcoming, safe, and enjoyable experience for all fans. The Norfolk Tides are the Triple-A affiliate of the Baltimore Orioles.

Job Descriptions:
Gate Captain: responsible for staff at a designated stadium entrance, ensuring smooth guest entry, enforcing security and ticketing protocols, and providing leadership to ticket scanners.

Key Duties:

• Supervise assigned gate staff and check bags.
• Resolve guest issues, escalate incidents as needed, and enforce entry policies.
• Assist with crowd control, gate flow, and emergency procedures.

Ticket Scanner: responsible for greeting guests at stadium entrances and ensuring valid entry by scanning tickets efficiently and accurately.

Key Duties:

• Greet guests and scan physical or mobile tickets using handheld scanners.
• Verify ticket validity and direct guests to appropriate seating areas.
• Enforce entry policies, including clear bag policy and prohibited items.

Qualifications:

• Must be at least 16 years old.
• Ability to work nights, weekends, holidays, and special events as needed.
• Available to work the majority of the 75 home games.
• Willing and able to stand for extended periods of time.
• Must be able to pass a pre-employment background check.

Employee Perks/Pay:

• $12.77 per hour.
• Complimentary hot dog and soda voucher each game.
• 20% employee discount in Norfolk Tides team store.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Will you be available to work days, nights and weekends as needed? Please include availability details.