Job Details

• Own end-to-end execution of adoptionof FOIAcustomers, guiding them in adopting and evolving their Legal Data Intelligence workflowswith accountability for measurable adoption and business outcomes, andfacilitatingcross-product discussions that help mature their operating models to unlock greater value from multi-product workflows over time

• Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics,driving efficiency, insight, and defensibility within established use cases

• Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, andjudgment require tomaintaincustomer trust

• Partner with cross-functional teams toshare feedback,surface adoption barriers,identifyrecurring challenges,product gaps, andemerging needs across customers,and act on that information to solutionimproved adoption strategies, playbooks, and scalable enablement approaches

• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops

• Serve as the team's subject-matter authority in FOIA, providing insights across the organization, mentoringAdoption Services Specialists, modelingbest practices, and contributingto the team's collective product depth through knowledge shares, documentation, and peer coaching

• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers wedon'tserve directly

• Willing to travel25-50%, depending on residence,to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops

Your Skills

Required

• 5+ years ofexperience inobtaining and gathering information to prepare Freedom of Information Act (FOIA) and Privacy Act responses

• Deep knowledge of the end-to-end FOIA processincluding experience in:

• Intake,triageand tracking requests

• Systemand templateconfigurationfor internalactivities/tasksand external communications

• Record search, collection,reviewandredactionworkflows

• Reporting and monitoringprogress

• Production reviewand release

• Currently holding and/or ability tomaintainPublic Trust Clearance

• Demonstratedexpertisein the use of a software solution to address the requirements of all phases of FOIA review

• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney-client privilege), able toexplainandmapcomplex, multi-step government processes from intake through production into configurable softwareworkflows

• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector

• Understand and explainhandling oflarge document setsincludingfile parsing, metadata extraction, culling, collection, and production standards

• Comfortwithpractical application of AI toolstoexpediteworkflows and daily tasks

• Navigate ambiguity with curiosity and intent-probing deeply into customer challenges, asking the right questions,actively listening to customers,identifying painpoints in their business processes,and shaping unclear problems into actionable, AI-enabled solutions

• Strong writtenandcommunicationskillswith ability to explain technical conceptsand AIassistedworkflowsto audiencesranging from hands-on administrator to non-technical executive decisionmaker

• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authoritybearing in mind of federal procurement cycles, budget constraints, ATO processes, and how government IT departments operate

• Collaborative mindsetwith the ability towork effectively across cross-functional teams, with awillingness tocontinuouslylearnnew technologiesand processes

• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously

• Experience with at least one federal government agency running FOIA workflowsrequired; experience with multiple federal, stateand/or localagencies onworkflows applied to public records, open records, or sunshine law requestsalso applicable.

• Experience with AI/ML solutions for Legal Data Intelligence is a plus

• Relativity Certified Administrator is a plus